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Process Communication Model

If you want them to listen, talk their language!!!

Most days we communicate with our family, our colleagues, our team members that we already know. We also get to meet people that we may never have met before. Normal communication is when we are in the “OK” behavioural position but sometimes miscommunication can occur resulting in negative and often destructive behaviour, “not OK” behavioural position.

The Process Communication Model® (PCM) is a behaviour-based method that allows us to be more self-aware, to have better self-management skills and to manage others more efficiently. PCM is the world’s premier tool that is based on human behaviour.

The Value of PCM

Be a dynamic leader by communicating effectively

Motivate yourself and others

Respond quickly to defuse tricky situations

Predict and identify the onset of disruptive behaviour

Observe and decode behaviour, because you’ll actually be able to hear what others are saying

Detect and correct miscommunication before it creates a problem

Invite others back into positive communication and behaviour

Find out why conflicts have escalated

Become a dynamic leader and connect, coach and motivate every member of your team and their success.

Prepare yourself for your next career move now. Effective communication is paramount to your success as a leader!

As a Sales/Business Development Professional you will learn the skills to quickly connect with your customers and know what your customers or potential customers want from you!

Removing the chance of miscommunication in your professional and personal life will remove stress from your life.

As a coach of a sporting team or individual sport you want to connect with every member of the team, the Process Communication Model will teach you how to do this and get the best out of every team member.

As an Educator, you will learn how to engage and motivate your students.

As a parent improve your relationships with your children, PCM will teach you how to connect and motivate your children!

As a Human Resource professional, learning the "Process Communication Model" will save you time by being able to effectively manage conflict by recognising the signs of negative behaviour before it causes damage.

As a Recruiter, the "Process Communication Model" will give you the skills to identify personality types in interviews, know what motivates them and understand what negative behaviours they may display from time to time. 

Interested in our Process Communication Model. Complete our form and we will be delighted to discuss your goals and challenges. 

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How did Process Communication Model come about?

Dr. Kahler began his award-winning research on interpersonal communication and behaviour in the late 1960s and, in the 1970s, developed it into what became known as the ‘process model.’

In 1978, Dr. Terry McGuire, NASA’s Lead Psychiatrist for Manned Spaceflight, invited Dr. Kahler to demonstrate the efficacy of his model in connection with astronaut selection. After comparing notes on several candidates, Dr. McGuire hired Dr. Kahler, commenting that 10 minutes of using his approach revealed as much or more about a candidate than a standard psychological interview of several hours. This began an extended relationship with NASA (1978-96), during which Dr. Kahler worked with Dr. McGuire to incorporate the model into the astronaut selection, evaluation, training and management processes and during which time Dr. Kahler also translated the concepts underlying his model into behavioural terms.

The predictability of PCM was essential to Dr McGuire because using it he was able to accurately predict astronaut distress in space, important in crew selection for men working under such extreme conditions. In 1982 Dr Kahler brought the Process Communication Model® to the business world to enable organisations to offer their people tools and an approach to communication, motivation, management, and stress management in the workplace.

Since then the PCM approach has successfully benefitted well over a million people around the world.

How did Process Communication Model come about?
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